Refund policy
We offer a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
Exchanges
We do not offer refunds. We only provide exchanges for eligible products.
To be eligible for an exchange, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To request an exchange, please contact us at divyajain.studio@gmail.com.
If your exchange request is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and arrange an appropriate exchange.
Non-Exchangeable Items
Certain types of items cannot be exchanged, including:
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Custom or personalized products.
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Personal care goods, including beauty products.
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Perishable goods, such as food, flowers, or plants.
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Hazardous materials, flammable liquids, or gases.
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Sale items and gift cards.
Please contact us if you have questions about whether your specific item is eligible for an exchange.
Exchange Process
Once we receive and inspect your returned item, we will notify you whether your exchange has been approved.
If approved, we will arrange the exchange for an eligible replacement product, subject to availability.
Exchanges are subject to product availability. If the requested replacement product is unavailable, we will contact you to discuss the available options.
No Refund Policy
All purchases are final. We do not offer refunds, cash refunds, or refunds to the original payment method.
Eligible products may only be exchanged in accordance with this policy.
Contact Us
For any questions regarding exchanges or this policy, please contact us at:
Email: divyajain.studio@gmail.com
